February 20, 2017

“¡Me pica qué, me rasca aquí! Translated “It itches me here, but you are scratching me there.”

The Quote above is from Judge Million of People’s Court. In the court case, the judge quoted this Cuban phrase, describing a defendant’s avoidance in answering her question, by answering a different question. Question avoidance, intentionally or unintentionally, is a common issue in the debt collection process. The agent is seeking specific information that will help him or her collect the debt. Yet they ask a question that leaves the door open for a variety of answers. The individual on […]
February 20, 2017

How to rebuild your office culture in three steps.

Creating a new culture in your business is an extremely difficult thing to do, mainly because many times it requires you to be the one to make the most changes in the way you lead and direct your team. Unless you are lucky enough to be stepping in as a new CEO as the result of a merger or turnaround opportunity, many times the well is already tainted by the preconceived notions of your team and your bad habits and […]
February 20, 2017

Resist Technology, Not On My Watch

This spring I decided to start exercising more. I want to get in better shape and remain healthy as long as possible. After all living a longer life is no benefit, if I’m sick all the time. Unfortunately, all this wanting, wishing, and determination to exercise more was not producing any real results. The trouble is meaningful activities already filled my days, and I was not able to achieve progress until I changed the way I saw exercise and made […]